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Issue Date
Title
Author(s)
2012
Antecedents and Consequences of Customer Satisfaction in Food & Grocery Retailing: An Empirical Analysis
Jayasankaraprasad, Cherukuri
;
Vijaya Kumar, Prodhuturi Venkata
2012
Editorial
Chakrabarti, Bhaskar
2013-11
Linking customer loyalty to customer satisfaction and store image: a structural model for retail stores
Thomas, Sam
2014-03
Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
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Author
1
Chakrabarti, Bhaskar
1
George, Ajimon
1
Jayasankaraprasad, Cherukuri
1
Kumar, G. S. Gireesh
1
Thomas, Sam
1
Vijaya Kumar, Prodhuturi Venkata
Subject
2
Customer services
2
Retail stores
2
Service quality
1
Complaint behaviour
1
Customer loyalty
1
Customer relations
1
Grocery industry
1
India
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Internet banking
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Price insensitivity
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2012
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