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Results 1-10 of 10 (Search time: 0.008 seconds).
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Issue Date
Title
Author(s)
2013
Exploring the role of HRM in service delivery in healthcare organizations: A study of an Indian hospital
Tomar, Avantika
;
Dhiman, Amit
2014
Service quality andword of mouth: A study of the banking sector
Choudhury, Koushiki
2014
The influence of customer-perceived service quality on customers' behavioural intentions: A study of public and private sector banks, class and mass banking and consumer policy implications
Choudhury, Koushiki
2015
Service quality and customers’ behavioural intentions: Class and mass banking and implications for the consumer and society
Choudhury, Koushiki
2014
Service Quality and Customers' Complaining Behavior: A Study of the Indian Banking Sector
Choudhury, Koushiki
2015
Evaluating customer-perceived service quality in business management education in India: A study in topsis modeling
Choudhury, Koushiki
2012
Antecedents and Consequences of Customer Satisfaction in Food & Grocery Retailing: An Empirical Analysis
Jayasankaraprasad, Cherukuri
;
Vijaya Kumar, Prodhuturi Venkata
2014-03
An investigation into service quality–customer loyalty relationship: the moderating influences
Srivastava, Medha
;
Rai, Alok Kumar
2014-03
Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
2016-09
Healthcare operations management: a structured literature review
Jha, R. K.
;
Sahay, B. S.
;
Charan, P.
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Author
5
Choudhury, Koushiki
1
Charan, P.
1
Dhiman, Amit
1
George, Ajimon
1
Jayasankaraprasad, Cherukuri
1
Jha, R. K.
1
Kumar, G. S. Gireesh
1
Rai, Alok Kumar
1
Sahay, B. S.
1
Srivastava, Medha
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2
Behavioural intentions
2
Consumer and policy implications
2
Customer satisfaction
2
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2
Private sector banks
2
Public sector banks
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Regression
2
Word-of-mouth
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Class and mass banking
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2014
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