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Title: Multipolar governance and social upgrading in the international services value chains: The case of support-service workers in Mumbai
Authors: Kumar, Randhir
Beerepoot, Niels
Keywords: Decent work
Multipolar governance
Service value chains
Social upgrading
Issue Date: 2019
Publisher: SCOPUS
Elsevier Ltd
Series/Report no.: 104
Abstract: A prominent theme in research on global value chains/global production networks is whether economic upgrading in global production networks has been accompanied by social upgrading for the workers involved. This paper aims to contribute to this debate by examining social upgrading among the support-service workers indirectly working for premier international ICT-ITES (Information and Communication Technology-Information Technology Enabled Services) firms in Mumbai (India). By using various Decent-Work indicators, this paper empirically assesses the work and employment conditions of the support-service workers engaged in housekeeping and cab-service segments catering to ICT-ITES firms. Building on the concept of multipolar governance, this paper highlights how at the intersection of two value chains a governance vacuum emerges which limits social upgrading for support-service workers.
Description: Kumar, Randhir, Indian Institute of Management Calcutta, M-207, New Academic Building, IIM Calcutta, Diamond Harbour Road, Joka, Kolkata, 700104, India; Beerepoot, Niels, Amsterdam Institute for Social Science Research, University of Amsterdam, Nieuwe Achtergracht 166, WV Amsterdam, 1018, Netherlands
ISSN/ISBN - 00167185
DOI - 10.1016/j.geoforum.2019.04.023
Appears in Collections:Human Resource Management

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