Please use this identifier to cite or link to this item: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/4781
Title: Performance management and incentives at Housing Finance Limited (B)
Authors: Dhiman, Amit
Keywords: Employee Performance Management
Incentives
Alignment of HRM policies
Service industry
Issue Date: 2023
Publisher: Indian Institute of Management Calcutta Case Research Center
Abstract: The case focusses on helping participants understand the need for alignment in the roles employees are functioning in, the performance appraisal (PA) criteria, and incentives. The case brings out the anomalies that major structural changes can trigger inform of change in roles, breaking of integrating processes, overlaps and duplication that can ensue if organizations do not make corresponding changes in the PA and incentive processes. The case also highlights that how these issues become very contentious and problematic if such issues affect the frontline and backend roles in service industry. The case also highlights the importance of deciding right weights to individual and group rewards to elicit right kind of behavioral outcomes from employees. The case can be taught in both MBA and executive education as a apart of courses in human resource management or performance management.
Description: Data Source: Information from author’s interactions with the anonymous organization
Industry: Housing finance Industry
Case Reference No: IIMC-CRC-2023-06
Case Length: 15 pages + Teaching Note
Category:- 2
Thematic Group: Human Resource Management / Performance Management
Biosketch: Prof. Amit Dhiman, Human Resource Management, IIM Calcutta, Joka-Kolkata
URI: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/4781
https://www.iimcal.ac.in/case-studies-lists#accordion-8
Appears in Collections:2023-24

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