Please use this identifier to cite or link to this item: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/4658
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dc.contributor.authorVarman, Rohit-
dc.contributor.authorVijay, Devi-
dc.contributor.authorSkålén, Per-
dc.date.accessioned2024-01-28T16:08:19Z-
dc.date.available2024-01-28T16:08:19Z-
dc.date.issued2021-06-
dc.identifier.issn1552-7379 (online)-
dc.identifier.urihttps://doi.org/10.1177/10946705211018503-
dc.identifier.urihttps://ir.iimcal.ac.in:8443/jspui/handle/123456789/4658-
dc.descriptionBiosketch: Rohit Varman, Department of Marketing, University of Birmingham, United Kingdom; Devi Vijay, Department of Organizational Behavior, Indian Institute of Management Calcutta, India; Per Skålén, CTF-Service Research Center, Karlstad Business School, Karlstad University, Sweden.en_US
dc.description.abstractIn this study, we examine the conflicts and unintended consequences that arise from the diverse social conventions constituting a transformative service. We draw on convention theory and an ethnographic study to interpret a community-based palliative care initiative in Kerala (India) as a transformative service system. We contribute to transformative service research by developing a dialectical transformative service system framework that is a synthesis of the calculative conflict-ridden regime of justice and the noncalculative regime of agape based on love. In this framework, the calculative regime of justice has civic conventions at its core and industrial, inspired, market, domestic, and fame conventions as ancillaries. While the regime of justice is associated with the undesired, unintended consequence of conflicts, the regime of agape constitutes a desirable unintended consequence. Our framework provides a microlevel understanding of disputes and their reconciliation, advances a diffused understanding of worth that ruptures the binary of legitimate or illegitimate actions, and delineates the significance of morality. Our study also contributes by explaining agape’s role in transformative service, particularly in health and caregiving.en_US
dc.language.isoen_USen_US
dc.publisherJournal of Service Researchen_US
dc.relation.ispartofseriesVol. 25;No. 1-
dc.subjectAgapeen_US
dc.subjectconflictsen_US
dc.subjectConvention theoryen_US
dc.subjectJusticeen_US
dc.subjectPalliative careen_US
dc.subjectTransformative service researchen_US
dc.subjectKeralaen_US
dc.titleThe Conflicting Conventions of Care: Transformative Service as Justice and Agapeen_US
dc.typeArticleen_US
Appears in Collections:Organizational Behavior

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