Please use this identifier to cite or link to this item: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/4287
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dc.contributor.authorMukherjee, Subhodeep-
dc.contributor.authorBaral, Manish Mohan-
dc.contributor.authorVenkataiah ., Chittipaka-
dc.contributor.authorPal, Surya Kant-
dc.contributor.authorNagariya, Ramji-
dc.date.accessioned2023-02-27T08:59:09Z-
dc.date.available2023-02-27T08:59:09Z-
dc.date.issued2021-12-
dc.identifier.issn0304-0941(print version)-
dc.identifier.urihttps://ir.iimcal.ac.in:8443/jspui/handle/123456789/4287-
dc.descriptionS. Mukherjee, M. M. Baral, R. Nagariya Department of Operations, GITAM Institute of Management, GITAM (Deemed To Be University), Visakhapatnam, Andhra Pradesh, India | C. Venkataiah Indira Gandhi National Open University, Delhi, India | S. K. Pal Department of Mathematics, School of Basic Sciences and Research, Sharda University, Greater Noida, Uttar Pradesh, Indiaen_US
dc.description.abstractThe development of robotics in the current COVID-19 pandemic scenario can change the face of the industries. Robots are becoming more prominent in the hospitality industry. In this scenario, the usage of service robots for hotels is the best option. This study is performed using TAM and TRI theories. The constructs selected for the study are perceived ease of use, perceived usefulness, attitudes, behavioural intention, discomfort, insecurity, and trust. Survey-based research is carried out with the help of a questionnaire. The target population are the employees working in the hotels. Ten hypotheses are proposed for the study. This study highlights the acceptance of service robots in the hotels of India. Out of ten proposed hypothesis, five hypotheses were accepted, and the rest were rejected. For data analysis, structural equation modelling in AMOS 20.0 was carried out. This study will help the managers and the top management in the adoption of service robots.en_US
dc.language.isoen_USen_US
dc.publisherIndian Institute of Management Calcutta, Kolkataen_US
dc.relation.ispartofseriesVol. 48;No. 4-
dc.subjectCovid-19en_US
dc.subjectService robotsen_US
dc.subjectContactless serviceen_US
dc.subjectHotelsen_US
dc.subjectCustomersen_US
dc.subjectAcceptanceen_US
dc.titleService robots are an option for contactless services due to the COVID-19 pandemic in the hotelsen_US
dc.typeArticleen_US
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