Overcrowding of USG Patients at XYZ clinic : Application of healthcare queueing

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DC Field	Value	Language
dc.contributor.author	Basu, Sumanta
dc.contributor.author	Alom, Safiul
dc.date.accessioned	2022-05-05T09:27:13Z	-
dc.date.available	2022-05-05T09:27:13Z	-
dc.date.issued	2021
dc.identifier.uri	https://www.iimcal.ac.in/case-studies-lists#accordion-4
dc.identifier.uri	https://ir.iimcal.ac.in:8443/jspui/handle/123456789/3835	-
dc.description	Data Source :- Secondary data
dc.description	Setting :- Healthcare Industry
dc.description	Case Reference No. :- IIMC-CRC-2020-06
dc.description	Case Length :- 15 pages + teaching note
dc.description.abstract	The unit Head at XYZ healthcare clinic is facing a challenging task to reduce queue length and the waiting time of USG patients. The situation complicates because of different types of USG tests and associated requirements, patients’ preferences and capacity shortages in specific time periods. This case exhibits a structured application of queuing theory models with innovative solution approaches
dc.publisher	Indian Institute of Management Calcutta Case Research Center
dc.subject	Healthcare Operations
dc.subject	Load Balancing
dc.subject	Performance Measures
dc.subject	Queueing Models
dc.title	Overcrowding of USG Patients at XYZ clinic : Application of healthcare queueing
dc.type	Case
Appears in Collections:	2020-21

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