Please use this identifier to cite or link to this item: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/3835
Title: Overcrowding of USG Patients at XYZ clinic : Application of healthcare queueing
Authors: Basu, Sumanta
Alom, Safiul
Keywords: Healthcare Operations
Load Balancing
Performance Measures
Queueing Models
Issue Date: 2021
Publisher: Indian Institute of Management Calcutta Case Research Center
Abstract: The unit Head at XYZ healthcare clinic is facing a challenging task to reduce queue length and the waiting time of USG patients. The situation complicates because of different types of USG tests and associated requirements, patients’ preferences and capacity shortages in specific time periods. This case exhibits a structured application of queuing theory models with innovative solution approaches
Description: Data Source :- Secondary data
Setting :- Healthcare Industry
Case Reference No. :- IIMC-CRC-2020-06
Case Length :- 15 pages + teaching note
URI: https://www.iimcal.ac.in/case-studies-lists#accordion-4
https://ir.iimcal.ac.in:8443/jspui/handle/123456789/3835
Appears in Collections:2020-21

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