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https://ir.iimcal.ac.in:8443/jspui/handle/123456789/3835| Title: | Overcrowding of USG Patients at XYZ clinic : Application of healthcare queueing |
| Authors: | Basu, Sumanta Alom, Safiul |
| Keywords: | Healthcare Operations Load Balancing Performance Measures Queueing Models |
| Issue Date: | 2021 |
| Publisher: | Indian Institute of Management Calcutta Case Research Center |
| Abstract: | The unit Head at XYZ healthcare clinic is facing a challenging task to reduce queue length and the waiting time of USG patients. The situation complicates because of different types of USG tests and associated requirements, patients’ preferences and capacity shortages in specific time periods. This case exhibits a structured application of queuing theory models with innovative solution approaches |
| Description: | Data Source :- Secondary data Setting :- Healthcare Industry Case Reference No. :- IIMC-CRC-2020-06 Case Length :- 15 pages + teaching note |
| URI: | https://www.iimcal.ac.in/case-studies-lists#accordion-4 https://ir.iimcal.ac.in:8443/jspui/handle/123456789/3835 |
| Appears in Collections: | 2020-21 |
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