Look, Who is Talking? Impact of Communication Relationship Satisfaction on Justice Perceptions

Abstract

Communication is a critical organizational process. While researchers have suggested that communication plays an important role in shaping justice perceptions, the manner in which communication from various sources will impact different kinds of justice perceptions is unclear. We hypothesized the relative importance of different facets of communication in shaping distributive, procedural and interactional justice and tested our hypotheses by collecting data from 294 employees across various organizations. We found significant correlation between communication relationship satisfaction and justice perceptions. Hierarchical regression suggested that communication with top management has the strongest impact on distributive and procedural justice perceptions while communication with supervisor was found to have the strongest impact on interactional justice. Managerial implications of the findings have been discussed.