Managing job applications online: integrating website informativeness and compatibility in theory of planned behaviour and technology acceptance model

Abstract

Governmental jobs in India are the most desirable choice that demand effective and transparent public administration for better government–citizen relationships. This study integrates technology acceptance model and theory of planned behaviour as conceptual framework to explain the adoption of online job application system in Indian e-government context. Website’s ability provides accurate information to facilitate job application online and more specifically the degree of fit applicants perceive between online behaviour and traditional behaviour is notable in influencing acceptance of such systems. Data were collected personally from usable response of 443 respondents in Gujarat, India, using intercept survey. The data were analysed through structural equation modelling. Findings revealed that combined TPB–TAM model with website informativeness and compatibility provided an empirical confirmation in explaining online job application system.