Please use this identifier to cite or link to this item: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/3328
Full metadata record
DC FieldValueLanguage
dc.contributor.authorDhar, Suparna
dc.contributor.authorBose, Indranil
dc.date.accessioned2021-08-27T09:10:35Z
dc.date.available2021-08-27T09:10:35Z
dc.date.issued2020-12
dc.identifier.issn0304-0941 (print version) ; 2197-1722 (electronic version)
dc.identifier.urihttps://doi.org/10.1007/s40622-020-00264-4
dc.identifier.urihttps://ir.iimcal.ac.in:8443/jspui/handle/123456789/3328
dc.descriptionSuparna Dhar, NSHM Knowledge Campus, 124 BL Saha Road, Kolkata, 700053, India; Indranil Bose, Indian Institute of Management Calcutta, Kolkata, West Bengal, 700104, India
dc.descriptionp.385-399
dc.descriptionIssue Editor – Arnab Adhikari & Adrija Majumdar
dc.description.abstractIn this paper, we explored two key aspects of organization theory—organizational communication in the face of crisis and the influence of emotions expressed in social media communication and their impact on stock prices of firms. We extracted emotional content from 189,303 tweets and collected financial data for six quarters for 105 companies listed on the New York Stock Exchange from the Fortune 1000 list of companies. We operationalized a set of metrics to measure emotion in organizational tweets. Our analysis showed that the operationalized metrics to measure emotion expressed in organizational tweets were significant predictors of stock prices of firms. Further analysis showed a moderation effect of the crisis on the association between emotion expressed in organizational tweets and stock prices in the presence of control variables. The study provides a detailed analysis of constituent positive (happiness) and negative (anger, fear, and sadness) emotions in organizational tweets and their association with stock prices of firms. Practitioners and regulators may use the analysis and the metrics to assess organizational communication and better leverage Twitter for crisis response. This paper showcases organizational crisis response of Twitter and its financial impact.
dc.publisherIndian Institute of Management Calcutta, Kolkata
dc.relation.ispartofseriesVol.47;No.4 (Special Issue on Emerging technologies and operational analytics)
dc.subjectCrisis management
dc.subjectEmotion analysis
dc.subjectFinancial impact
dc.subjectOrganizational performance
dc.subjectText mining
dc.subjectTwitter
dc.titleEmotions in Twitter communication and stock prices of firms: the impact of Covid-19 pandemic
dc.typeArticle
Appears in Collections:Issue 4, December 2020

Files in This Item:
File SizeFormat 
Emotions in Twitter communication and stock prices.pdf
  Until 2027-03-31
697.38 kBAdobe PDFView/Open Request a copy


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.