1. IR@IIMC
  2. DECISION (IIMC Official Journal)
  3. 2020, Volume 47
  4. Issue 1, March 2020
Please use this identifier to cite or link to this item: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/3304
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dc.contributor.authorChoudhury, D. K.
dc.contributor.authorGulati, Uma
dc.date.accessioned2021-08-27T09:08:47Z
dc.date.available2021-08-27T09:08:47Z
dc.date.issued2020-03
dc.identifier.issn0304-0941 (print version) ; 2197-1722 (electronic version)
dc.identifier.urihttps://doi.org/10.1007/s40622-020-00233-x
dc.identifier.urihttps://ir.iimcal.ac.in:8443/jspui/handle/123456789/3304
dc.descriptionD. K. Choudhury & Uma Gulati, Gitarattan International Business School, Guru Gobind Singh Indraprastha University, PSP 2A & 2B – Complex-II, Madhuban Chowk, Rohini, New Delhi, 110085, India
dc.descriptionp.49-60
dc.descriptionIssue Editor – Manisha Chakrabarty
dc.description.abstractThe mobile phone has helped in expediting business operations. At this moment, Samsung brand is popular and Apple brand is gradually earning popularity in our country. This research work was carried out in Delhi to find out which attributes and what combination of different features of iPhone are best preferred by the customers. The Kano model and the conjoint analysis were used to come out with the strongest drivers of purchasing mobiles. It is necessary for mobile manufacturers to carefully analyse the customer’s need in this direction. It has been found from the study that the iPhone combination with iOS 11, 5.5 inch plus touch screen, 32 GB storage, 2900 mAh battery, 7 MP front camera, 8 MP rear camera and price less than 26,000 is the best preferred combination.
dc.publisherIndian Institute of Management Calcutta, Kolkata
dc.relation.ispartofseriesVol.47;No.1
dc.subjectConjoint analysis
dc.subjectCustomer preference
dc.subjectFeature
dc.subjectiPhone
dc.subjectKano model
dc.subjectMobile phone
dc.titleProduct attributes based on customer’s perception and their effect on customer satisfaction: the Kano analysis of mobile brands
dc.typeArticle
Appears in Collections:Issue 1, March 2020

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