An empirical analysis of managerial and non-managerial HRD climate perceptions in SBI and KVB through internal and external comparison: a case study conducted in Andhra Pradesh

Abstract

HRD is an important aspect of HRM in banks. Recently, technology has brought about profound changes in the conduct of banking business in India. There is an enormous increase in the business and also competition to exploit this opportunity. To survive in this competitive environment, banks need to ensure highly motivated, competent and committed people who can deliver quality service to customers and ensure their retention. In this initiative, frequent HRD climate research helps banks improve their HRD systems, programmes and practices. This paper is an attempt to explore the prevailing HRD climate in SBI and KVB. Internal analysis in each bank discloses significant difference between managerial and non-managerial HRD climate perceptions in SBI. External comparison between banks uncovers significant differences concerning managerial as well as non-managerial HRD climate perceptions measured independently. The model discussed in the paper stresses the need for integrating managerial and non-managerial HRD climate.