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Title: Case study - Lessons in risk management, resource allocation, operations planning, and stakeholder engagement: the case of the Kolkata Police Force and Durga Puja
Authors: Basu, Sumanta
Bose, Indranil
Ghosh, Sumita
Keywords: Mega event
Risk management
Resource allocation
Stakeholder engagement
Issue Date: Dec-2013
Publisher: Indian Institute of Management Calcutta, Kolkata
Series/Report no.: Vol.40;No.3
Abstract: This study explores how the key challenges associated with mega-events revolve around the management of risk, resources, operations planning and stakeholder engagement. Examined throughout this paper are the challenges and achievements of The Kolkata Police Force (KPF) in their role of ensuring safety for the public during the Durga Puja mega-festival. The paper evaluates the various strategies adopted by the KPF to overcome the multifarious challenges of organizing the mega-event. Also offered in this paper is a detailed discussion and suggestions for strategic improvements to multiple-stakeholder collaboration in managing mega-events that are at the scale and scope of the Durga Puja in Kolkata.
Description: Sumanta Basu, Indranil Bose & Sumita Ghosh, Indian Institute of Management Calcutta, Calcutta, India
Issue Editor – Bhaskar Chakrabarti, IIM Calcutta, Kolkata, India
ISSN: 0304-0941 (print version) ; 2197-1722 (electronic version)
Appears in Collections:Issue 3, December 2013

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