Please use this identifier to cite or link to this item: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/2839
Title: Negotiation During Complaint: A Conceptual Model For High- Involvement Products
Authors: Kaur, Gunjeet
Issue Date: Dec-2002
Publisher: Indian Institute of Management Calcutta, Kolkata
Series/Report no.: Vol.29; No.2
Description: Gunjeet Kaur, Reader, University of Delhi, and Consultant, Amulet Group Of Companies.
p.1-20
July- December, 2002
Issue Editor - Anindya Sen
URI: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/2839
ISSN: 0304-0941(print version)
Appears in Collections:Issue 2, July-December 2002

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