Please use this identifier to cite or link to this item: https://ir.iimcal.ac.in:8443/jspui/handle/123456789/1863
Title: Impact of ICT-enabled product and process innovations at the Bottom of the Pyramid: A market separations perspective
Authors: Tarafdar, Monideepa
Singh, Ramendra
Anekal, Prashanth
Keywords: Bottom of the Pyramid
ICT innovations
ICT-enabled development
Market development
Market separations
Issue Date: 2013
Publisher: SCOPUS
Journal of Information Technology
Series/Report no.: 28(4)
Abstract: Innovations in products and processes enabled by ICT such as mobile phones and the Internet constitute a rapidly emerging means of market development at the Bottom of the Pyramid (BOP), which consists of people who earn less than US2 a day. However, these ICT-enabled market development efforts have not always yielded positive developmental outcomes, in part because market development is hindered by remote location and geographic dispersion of BOP communities, their low and uncertain incomes, and informal local markets having exploitative intermediaries. These conditions imply that BOP consumers and producers are 'separated' from marketers and customers, respectively, through physical distance, lack of financial ability, and information asymmetry. The paper examines the question: How do ICT innovations in products and processes impact development at the BOP? Drawing perspectives from the information systems (IS) and marketing literatures, we analyze how and why ICT-enabled innovations in products and processes deployed for market development at the BOP, enable developmental outcomes through reduction of market separations. Analyzing qualitative data gathered from interviews with 33 respondents in India, including BOP individuals, social entrepreneurs, and managers from private organizations, we find that ICT-enabled product and process innovations do have the potential to reduce four types of separations that 'disconnect' BOP consumers (producers) from marketers (customers). However, situated social conditions influence the impact of ICT innovations on reduction of separations. The reduction of separations leads to developmental outcomes at the BOP. Implications of our findings for theory, practice, and policy are discussed. © 2013 JIT Palgrave Macmillan.
Description: Tarafdar, Monideepa, Management Science Department, Lancaster University Management School, Lancaster LA1 4YW, United Kingdom; Singh, Ramendra, Indian Institute of Management Calcutta, Kolkata, West Bengal, India; Anekal, Prashanth, College of Business and Management, Saginaw Valley State University, MI, United States
ISSN/ISBN - 2683962
pp.279-295
DOI - 10.1057/jit.2013.21
URI: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84888871004&doi=10.1057%2fjit.2013.21&partnerID=40&md5=93ccdc194537c76adcf6b46bdcc0d17c
https://ir.iimcal.ac.in:8443/jspui/handle/123456789/1863
Appears in Collections:Marketing

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