Business intelligence for performance measurement: A case based analysis

Abstract

The adoption of IT-based performance measurement systems (PMS) has increased in recent times. The proliferation of business intelligence (BI) has significantly impacted performance measurement in organizations. In this paper a novel process-based framework is proposed to enable end-to-end analysis of technology driven PMS implementation in an organization. The framework has been used to study PMS implementation in a large manufacturing firm in India. The analysis of the case provides key lessons about successful planning, execution and adoption of a BI based PMS as well as identification of critical success factors (CSF) in the implementation of PMS, that would be of interest to organizations planning to implement a similar system. � 2018 Elsevier B.V.