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Title: Interorganizational processes in buyer–supplier dyads: An information intensity perspective
Authors: Nandy, Merlin
Seetharaman, Priya
Keywords: Business-to-business
Case study
Information intensity
Information technology
Web site
Issue Date: 2019
Publisher: SCOPUS
Journal of Organizational Computing and Electronic Commerce
Taylor and Francis Inc.
Series/Report no.: 29(2)
Abstract: In an increasingly global business environment, organizations interact with partners, suppliers and customers who are geographically spread and exchange information regularly. Without a robust information technology infrastructure, the speed and effectiveness of this information exchange is limited. Business-to-business (B2B) electronic business applications are a class of interorganizational information systems (IOIS) that facilitate such information exchange arising out of interorganizational processes (IOPs). The success of any e-business initiative depends on the successful implementation and the actual use of such IOIS. This study uses the concept of information intensity (II) to identify the information sharing requirements arising from IOPs, thus presenting opportunities for B2B Web site use, with specific reference to organization-specific customer-facing and supplier-facing IOIS. We use data from four buyer�supplier dyads, eight medium- to large-scale organizations in the Indian context and identify a generic set of dominant IOPs in buyer�supplier interactions. Through these we present the sources of II in IOPs along three dimensions�complexity, uncertainty and ambiguity which influence the feature set in the IOISs. We conclude with implications for IOIS design, implementation and use.
Description: Nandy, Merlin, IBM India Private Ltd, Bhubaneswar, India; Seetharaman, Priya, Management Information Systems Group, Indian Institute of Management Calcutta, Kolkata, India
ISSN/ISBN - 10919392
DOI - 10.1080/10919392.2018.1554280
Appears in Collections:Management Information Systems

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